Help & Support
When do I receive my totes?
Approximately one week before move-out, giving you time to pack at your own pace. We will have announced dates and time frames for your student's dorm hall.
When do I pick my move-out time?
In mid - late April we send a scheduling link once finals dates are released.
How does move-out work?
Our crew arrives at your scheduled time, handles all heavy lifting, documents everything with pictures and transports everything to our climate-controlled facility.
What counts as an item?
Each individual piece — a fridge, a tote, a TV, a mattress, a bag. If your count exceeds your tier, you are bumped to the correct one.
How does billing work?
$50 deposit at booking. Full move-out fee charged on pickup day minus deposit. Storage billed monthly. Fall move-in and prorated final month charged automatically.
Is storage climate controlled?
Yes. Monitored 7 Days a Week, Pest & Climate-controlled facility protected from Louisiana heat and humidity.
Is there any hidden fees?
Stairs: 2nd Floor = $50
3rd Floor = $100
Incomplete Labeling - Inventory Sheet: $50 (We will emphasize this heavily on tote delivery dates)
Not Packed/Unready by scheduled move out slot: $50
Unsanitary Fridge - If fridge is not cleaned out properly: $50
How do I schedule fall move-in?
In July we will reach out accordingly to schedule your preferred date.
We deliver to your new home.
What fits inside a tiger tote?
Are my items insured?
Yes. If any items are lost or damaged we replace them at full cost.
Each item holds up to $250/item, if the value exceeds that please let us know.
All claims must be made 24 hours after move in.
All receipts/proof of purchase is required for all reimbursements.
Services outside storage season?
Yes. Study abroad services, full-service moving and labor-only available year-round.